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Surviving the Holidays: Creative Tips For the Service Industry.

November 17th, 2009 2 comments


It may be just over a month away, but if you work in the service industry, Christmas is here, and Thanksgiving is just a little stop along the way. Perhaps you’re a server, or you work in retail… or both. You have been on your feet for hours, and they are killing you. You do your best to smile when two independent people interrupt your conversation with a customer you are currently helping–to help them–each… You think to yourself, “Something funny is happening… All of the adults in the world have suddenly turned into little children… Weird!” It will appear as though many folks have lost their minds… or their manners… or both. The snooty get snootier, the greedy get greedier, and the needy… needier. And then you think, “Hey! This is exactly the opposite of how it’s SUPPOSED to be. Even weirder.”

I was never really a Dead-head, but the phrase, “Nothing to do but smile, smile, smile,” couldn’t ring truer than at this time. CreativeBeasts Rule no. 1) Kill ’em with kindness. It’s what the Whos of Whoville did to the Grinch. It’s what Rudolph, Hermey and Yukon Cornelius did to the Abominable Snowman. And yes; ’tis true, these are merely cartoons, but the lessons, here, people, are priceless and timeless! And if all else fails, just start singing Fah Who For-aze to the offender. I promise you, he or she will simply stare at you blankly… and powerless, not knowing what to do (at least until it snaps to, and calls your manager to the scene, but at that point you just pretend like nothing happened. “I started singing? Ma’am, perhaps you’re just tired from all the shopping. Would you like to sit down? I’ll get you a glass of water.”). See, that’s the thing about “Fah Who For-aze…” nobody knows what it means. Powerful stuff!

Rule no. 2) When smiling becomes difficult, imagine that the guy who just insulted you is Burgermeister Meisterberger, and you are Kris Kringle.

Burgermeister Meisterburger

Burgermeister Meisterburger

Santa+book+1-1

Kris Kringle

You won’t believe how your heart will fill with laughter. You will, in fact, laugh out loud as though being insulted is the funniest thing in the entire world! And as Kris Kringle, you gotta fight the power. Fight the powers that be.

Rule no. 3) Empathize with your needy, ornery, spoiled customer (because hey–we’ve all been there at some point in our lives–like about thirty or so years ago). When they ask you to throw away their garbage for them, smile sweetly, and say “Certainly!” And then become Olivia Newton John from Xanadu. Straight guys, you too.

Rule no. 4) Gently try to remind the customer of the holiday spirit. You could say something like, “We’re simply having a wonderful Christmas time.”

Last but not least, Rule no. 5) Don’t Stop Believing. Dreams do come true, and if you had a rough day–or week–this, too, shall pass. Dare to dream… even if it’s just to soak your feet in baking soda at the end of the day!

Go ahead. Sing it at the top of your lungs. Play a little air guitar, even. Enjoy. And from all of us here at CreativeBeasts.com, Happy Holidays!

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