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Archive for November, 2009

Surviving the Holidays: Creative Tips For the Service Industry.

November 17th, 2009 2 comments


It may be just over a month away, but if you work in the service industry, Christmas is here, and Thanksgiving is just a little stop along the way. Perhaps you’re a server, or you work in retail… or both. You have been on your feet for hours, and they are killing you. You do your best to smile when two independent people interrupt your conversation with a customer you are currently helping–to help them–each… You think to yourself, “Something funny is happening… All of the adults in the world have suddenly turned into little children… Weird!” It will appear as though many folks have lost their minds… or their manners… or both. The snooty get snootier, the greedy get greedier, and the needy… needier. And then you think, “Hey! This is exactly the opposite of how it’s SUPPOSED to be. Even weirder.”

I was never really a Dead-head, but the phrase, “Nothing to do but smile, smile, smile,” couldn’t ring truer than at this time. CreativeBeasts Rule no. 1) Kill ’em with kindness. It’s what the Whos of Whoville did to the Grinch. It’s what Rudolph, Hermey and Yukon Cornelius did to the Abominable Snowman. And yes; ’tis true, these are merely cartoons, but the lessons, here, people, are priceless and timeless! And if all else fails, just start singing Fah Who For-aze to the offender. I promise you, he or she will simply stare at you blankly… and powerless, not knowing what to do (at least until it snaps to, and calls your manager to the scene, but at that point you just pretend like nothing happened. “I started singing? Ma’am, perhaps you’re just tired from all the shopping. Would you like to sit down? I’ll get you a glass of water.”). See, that’s the thing about “Fah Who For-aze…” nobody knows what it means. Powerful stuff!

Rule no. 2) When smiling becomes difficult, imagine that the guy who just insulted you is Burgermeister Meisterberger, and you are Kris Kringle.

Burgermeister Meisterburger

Burgermeister Meisterburger

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Kris Kringle

You won’t believe how your heart will fill with laughter. You will, in fact, laugh out loud as though being insulted is the funniest thing in the entire world! And as Kris Kringle, you gotta fight the power. Fight the powers that be.

Rule no. 3) Empathize with your needy, ornery, spoiled customer (because hey–we’ve all been there at some point in our lives–like about thirty or so years ago). When they ask you to throw away their garbage for them, smile sweetly, and say “Certainly!” And then become Olivia Newton John from Xanadu. Straight guys, you too.

Rule no. 4) Gently try to remind the customer of the holiday spirit. You could say something like, “We’re simply having a wonderful Christmas time.”

Last but not least, Rule no. 5) Don’t Stop Believing. Dreams do come true, and if you had a rough day–or week–this, too, shall pass. Dare to dream… even if it’s just to soak your feet in baking soda at the end of the day!

Go ahead. Sing it at the top of your lungs. Play a little air guitar, even. Enjoy. And from all of us here at CreativeBeasts.com, Happy Holidays!

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Keep Moving. The World Won’t Stop.

November 12th, 2009 No comments

Curve balls. We all get them from time to time. It could be the loss of a job, an important possession or asset, a partner, a friend or a loved one. Or a cancer diagnosis. Such things aren’t easy to take, and they can certainly take us by surprise. We are suddenly struck by an unforgiving and unfeeling force, and sometimes we are given no explanation or reason as to why it occurs. When it happens, it’s as though the rug has been swept out from under us, and that instability can be frightening. But it doesn’t always have to be. The tides ebb and flow, and so must we ride with them, or be pulled in. It’s times such as these, when the truly creative show their true and brilliant colors. It’s about getting lemons and making lemonade. And yes, that is one heck of a “Pollyanna” cliche, but so what? Playing “The Glad Game” not only energizes the spirit; it builds strength and stamina, and in the end, it makes you smarter and stronger… it makes you a better problem solver… and hopefully, a more loving human being.

Adversity creates pressure, and a couple things can happen from there. Pressure has the ability to crush or overwhelm, but depending on the individual and how he or she responds to a particular situation, there are infinite possibilities in terms of outcomes. Again, faith comes into play, and the ability to see things in ways that provide opportunities… and solutions.

At this time, I would like to share with you an amazing story about an amazing little boy whose time here on Earth was short (he was with us for only six years), but whose light was so bright, it will be remembered and carried on for many years to come, and in fact; will likely grow brighter and brighter. His name was Pablo Castelaz.

PabloHair1

Pablove Across America – When Out of Loss Comes Love.

He was the son of Jo Ann Thrailkill and Jeff Castelaz, and the little brother of Grady Gallagher. On May 17, 2008, Pablo was diagnosed with bilateral Wilms’ Tumor, a rare form of children’s cancer. The cancer appeared out of nowhere, with no warning signs in Pablo’s general demeanor or health. He underwent treatment at Childrens Hospital Los Angeles. On June 27, 2009, Pablo’s individual fight with cancer ended. But we fight on in his name, with the spirit of love that Pablo embodied and inspired.

Needless to say, Pablo’s passing was a tremendous blow to his family and beloved friends. When someone so young, bright, beautiful and full of life is suddenly taken from us, we are left wondering how and why the greater powers of the universe can manifest something so seemingly senseless. This sort of loss is just the kind that either wields the power to destroy or transform. Everyone who knew Pablo was touched by his loving spirit, and the same is true even for those who didn’t know him–and this continues to be the case. That being said, destruction and despair were not options for Pablo’s family and friends. The love is too great; and therefore, can only result in a transformation that results in something more meaningful: a passionate race to save the lives of others, and to make the world a better place; also known as Pablove Across America. The mission is simple: 3000 Miles. 30 Days. 1 Fight. A salute to Pablo, Jeff and Jo Ann, Lance Armstrong, the cyclists, and everyone else who fights to keep dreams, hope and happiness alive. May love forever reign. To see how you can join in the race and fight against childhood cancer please visit http://www.pablove.org/donate/ .

The last day of the ride is Saturday, November 21st (of ’09). Any and all cyclists who wish to join in are encouraged to do so. Visit http://www.Pablove.org/news/ for details.

This goes out to the cyclists on their journey–inspiring tunes help!

Mike Snow – Animal

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